These Terms of Service (“Terms”) govern your access to and use of the websites at www.getdot.ai and www.sled.so (the “Sites”) and the free tier and trial use of the SaaS data governance and chat agent services (the “Service”) provided by Snowboard Software GmbH operating under the ‘Sled’ and ‘Dot’ brands (“Sled”, “Dot”, “we”, “our” or “us”). By accessing the Sites or using the Service you agree to these Terms.
Paid use is governed by a separate Master Service Agreement (MSA). If your organization purchases or subscribes to the paid Service, the binding contract between your organization and us is the Master Service Agreement executed between us, together with any applicable order form. To the extent the MSA conflicts with these Terms, the MSA controls for paid use.
1. Eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. By using the Service, you represent that you have the legal capacity to enter into these Terms.
2. Accounts and Access
To use the Service you must register for an account and provide accurate and complete information. You are responsible for maintaining the confidentiality of your credentials and for any activity that occurs under your account. Notify us promptly at hi@getdot.ai if you suspect unauthorized access to your account.
3. Acceptable Use
You agree not to:
- use the Service to violate any applicable law or the rights of any third party;
- upload, store or transmit through the Service any content that infringes intellectual property rights, contains malicious code, or violates privacy or data protection laws;
- attempt to reverse engineer, decompile, or otherwise derive source code from the Service, except to the extent such restriction is prohibited by law;
- probe, scan or test the vulnerability of the Service, or attempt to circumvent any security or access controls;
- use the Service to send unsolicited communications or to engage in abusive, harassing or deceptive conduct;
- resell, sublicense, lease, or otherwise commercially exploit the Service without our prior written consent.
4. Your Data and Connected Accounts
You retain all rights to the data you upload to or have us ingest into the Service on your behalf (“Customer Content”). You grant us a limited, non-exclusive licence to host, process, transmit and display Customer Content solely as needed to provide the Service to you and your Authorized Users.
When you connect a third-party service to the Service (for example, by clicking Connect Google Ads and approving access on Google’s consent screen), you authorize us to access that service on your behalf to the extent and for the purposes you select. Our handling of data received from Google APIs is described in our Privacy Policy and complies with the Google API Services User Data Policy, including the Limited Use requirements. You can revoke any third-party integration from within the Service or directly with the third-party provider at any time.
5. Intellectual Property
The Sites, the Service, and all software, designs, text, graphics and other content provided by us (the “Dot IP”) are owned by Snowboard Software GmbH and its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable licence to access and use the Dot IP solely as permitted by these Terms and (if applicable) the MSA. No other rights are granted.
6. Privacy
Our handling of personal data is described in our Privacy Policy. For business customers, we also offer a Data Processing Agreement covering our processing of personal data on your behalf as a processor under GDPR.
7. Disclaimer of Warranties
Except as expressly set forth in the MSA for paid Service, the Sites and Service are provided “as is” and “as available” without warranties of any kind, whether express or implied, to the maximum extent permitted by law. We do not warrant that the Service will be uninterrupted, error-free, or secure.
8. Limitation of Liability
To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits or revenues, arising out of or related to your use of the Sites or the free tier of the Service. For paid Service, the limitations and exclusions set out in the MSA apply.
9. Termination
You may stop using the Service and delete your account at any time. We may suspend or terminate your access to the Sites or the free tier of the Service if you breach these Terms or pose a risk to other users or to the Service. Termination of paid Service is governed by the MSA.
10. Governing Law and Jurisdiction
These Terms are governed by the laws of Germany, without regard to its conflicts of law principles. The courts of Stuttgart, Germany shall have exclusive jurisdiction over any dispute arising from or relating to these Terms, except where mandatory consumer protection law of your country of residence provides otherwise.
11. Changes to these Terms
We may update these Terms from time to time. We will update the Last Updated date at the top of this page and, for material changes, provide additional notice (such as an in-product banner or an email). Continued use of the Sites or Service after changes take effect constitutes acceptance of the updated Terms.
12. Contact
Questions about these Terms can be sent to hi@getdot.ai or by post to:
Snowboard Software GmbH
Steingasse 13
73547 Lorch, Germany